Your phone rang while you were under a sink.
That was a $425 water heater job. Voicemail.
Never Miss a Call is your business line, answering itself. It picks up on the fourth ring, talks like someone who's worked your front desk for years, books the job into your real schedule, and texts you the address before the caller hangs up. Built for plumbers, HVAC and electricians. Live in 48 hours.
Nothing for the customer to download. Nothing for you to install. Your number stays your number; it just forwards when you don't pick up. Every job, message and emergency reaches you the way you already work: a text.
Your line rings first. After 20 seconds, or any time after hours, the receptionist picks up in your company name.
Gets what's wrong, tells them to shut the valve if it's spraying, checks the zip, says your dispatch fee once and plainly. Never guesses a repair price.
"I've got 9 to 12 or 12 to 3 tomorrow. Which one?" Pulled from your schedule, capped at what your trucks can do. Customer gets a confirmation text.
Name, address, issue, window, callback number, and it's already on your Housecall Pro schedule. Burst pipe or gas smell? It rings your cell while they're still on the line.
Owner-operated shops miss 20 to 40 percent of their calls, and almost nobody leaves a voicemail anymore. They scroll to the next truck on Google. You never find out the job existed.
One setup fee, one flat monthly. No contract, no per-minute meter, cancel by text. If it doesn't book you a job in the first 30 days, I refund the month, no argument.
Bottom line: one $350 service call a month that would have gone to voicemail covers it. The second one is profit you weren't getting. The answering service you're comparing it to charges about the same and books nothing.
Setup is a 20-minute call. I collect your hours, service area, fees and what not to book. You dial one forwarding code on your phone. That's the whole onboarding.
They want a person who picks up. Right now they get voicemail. Call the demo line and decide whether you'd hang up on it. If anyone asks, it says plainly that it's your automated assistant and that it can book them now.
No. You keep your number, your ads, your truck lettering. We set up conditional forwarding so only the calls you don't answer, and after-hours calls, roll to the receptionist. Your line rings first, every time.
One 20-minute call with Nick: hours, service area, fees, what not to book, how you want emergencies handled. The line is live within 48 hours, and anything you want changed afterward is a text to Nick, not a ticket.
You set the rule. Transfer it live to your cell, offer same-night dispatch at your after-hours fee, or take a detailed message and promise a 15-minute callback. Either way you get the text with the address and the problem while they're still on the line.
Then this is for the calls she can't get: nights, weekends, when she's on the other line. It only answers after your line rings out, so she stays first.
It only books into windows you gave it, with the capacity you set. Anything unusual becomes a message to you instead of a booking. Emergencies ring your cell.
It states your dispatch fee and nothing else. For everything else it says the tech will give an exact price before any work starts.
Does it book the job, text the customer a confirmation, and text you the details within a minute? If yes, keep it. If it takes a message and emails you in the morning, you're paying $200–400 a month to lose the job slower.
Good. Paste your Housecall Pro API key during setup and every job it books shows up on your HCP schedule with the customer, address, arrival window and dispatch fee already filled in. Jobber is next; until then the job is texted to you and lives in your dashboard.
No. Month to month. Cancel by texting Nick. Your phone number stays yours.
Ask it something weird. Tell it you're in the wrong town. Then text Nick for 10 minutes and it's answering your phone in 48 hours.